THE FIRE EXTINGUISHER STORE LIMITED (in this Privacy Notice referred to as “we”, “us”, “our” and “ours”) is an online retailer of FIREXO fire extinguisher products. We are registered in England and Wales as a Limited Company under number 11725984 and our registered office is at Flat 4 Penn Court, St Johns Road, Penn, Buckinghamshire, HP10 8JZ.
1. For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.
2. Daniel Bowden is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 12 (Contact Us), below.
3. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We obtain personal data about you, for example, when:
1. you, your employer or our clients engage us to provide our services and also during the provision of those services including transactional or financial data in relation to any payments for any services or products provided by us to you;
2. you, your employer or our clients contact us by email, telephone, post or filling in forms on the website (for example when you have a query about our services, create an account on our website, enter a competition or survey, subscribe to any updates, apply for products or services or give us feedback); or
3. from third parties or publicly available resources (for example from Companies House).
1. The information we hold about you may include the following:
a. your personal details (such as your name and/or address);
b. details of contact we have had with you in relation to the provision, or the proposed provision of services from us;
2. details of financial data and transactional data in relation to any payments to and from you and any products you have purchased from us;
3. details of technical data in relation to your access to our website including your log in data, browser type and version;
4. details of profile data including your username and password, purchases or orders made by you, and your interests, preferences, feedback and survey responses;
5. details of any services you have received from us and how you have used our website and products or services previously;
6. our correspondence and communications with you;
7. information about any complaints and enquiries you make to us;
8. information from research, surveys, and marketing activities;
9. Information we receive from other sources, such as publicly available information.
5.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
5.1.1. We may process your personal data for purposes necessary for the performance of any contract with you as a customer of our services and to comply with our legal obligations.
5.1.2. We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of one of our clients.
5.1.3. We may process your personal data for the purposes of our own legitimate interests or to comply with a legal obligation provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.
5.1.4. We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.
5.2. Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
5.3. Situations in which we will use your personal data
5.3.1. We may use your personal data in order to:
184.108.40.206. carry out our obligations arising from any agreements entered into between you OR your employer OR our clients and us (which will most usually be for the provision of our services);
220.127.116.11. carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client;
18.104.22.168. where you create an account on our website or subscribe to our service or publications or request marketing information to be sent to you or enter any competition, promotion or survey;
22.214.171.124. provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;
126.96.36.199. seek your thoughts and opinions on the services we provide; and
188.8.131.52. notify you about any changes to our services.
5.4. In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.
5.5. If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.
5.6. We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.
5.7. Data retention
5.7.1. We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.
5.7.2. When assessing what retention period is appropriate for your personal data, we take into consideration:
184.108.40.206. the requirements of our business and the services provided;
220.127.116.11. any statutory or legal obligations;
18.104.22.168. the purposes for which we originally collected the personal data;
22.214.171.124. the lawful grounds on which we based our processing;
126.96.36.199. the types of personal data we have collected;
188.8.131.52. the amount and categories of your personal data; and
184.108.40.206. whether the purpose of the processing could reasonably be fulfilled by other means.
5.7.3. Change of purpose
220.127.116.11. Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.
18.104.22.168. Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.
6.1.1. We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
6.2. What about other third parties?
6.2.1. We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.
7.1 We will not transfer the personal data we collect about you outside of the EEA.
9.1. Your duty to inform us of changes
9.1.1. It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
9.2. Your rights in connection with personal data
9.3. Under certain circumstances, by law you have the right to:
9.3.1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
9.3.2. Request correction of the personal data that we hold about you.
9.3.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
9.3.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
9.3.5. Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
9.3.6. Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.
9.4. If you want to exercise any of the above rights, please email us at firstname.lastname@example.org or by using the Contact Form on our website.
9.5. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
9.6. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
10.1. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email us at email@example.com or by using the Contact Form on our website.
10.2. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
11.1. Any changes we may make to our privacy notice in the future will be updated on our website.
11.2. This privacy notice was last updated on 14th March 2019.
12.1. If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email us at firstname.lastname@example.org or by using the Contact Form on our website.
12.1.1. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:
Information Commissioner’s Office
12.1.2. Telephone – 0303 123 1113 (local rate) or 01625 545 745
12.1.3. Website – https://ico.org.uk/concerns